KEY FACTS ABOUT OUR SERVICES
The Mortgage Advice Shop Ltd
164 Station Road
Harrow
Middx
HA1 2RH
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to
give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Insurance
We only offer products from a limited number of insurers for Life Cover, Critical
Illness and Income Protection:-
- Scottish Provident
- Friends Provident
- Legal & General
- Norwich Union
We only offer products fromone provider for Mortgage Payment Protection and Buildings/Contents insurance:-
- Royal and Sun Alliance PLC
Mortgages
We offer mortgages from the whole market.
3. Which service will we provide you with?
Insurance
We will advise and make a recommendation for you after we have assessed your
needs for Life Cover, Critical illness, Income Protection, Mortgage Payment
Protection and Buildings/Contents Insurance.
Mortgages
We will advise and make a recommendation for you after we have assessed your
needs.
4. What will you have to pay us for our services?
Insurance
No Fee.
Mortgages
Option 1. No fee charged - We will be paid commission from the lender after
completion.
Option 2. A fee of 0.5% of the mortgage advance paid on application. For example
the fee charged on a £100,000 advance would be £500. We will also be paid
commission from the lender.
You will receive a key facts illustration when considering a particular mortgage which will
tell you about any fees relating to it.
5. Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:
A full refund if the company (lender) rejects your application.
6. Who regulates us?
The Mortgage Advice Shop Ltd, 164 Station Road, Harrow, Middx, HA1 2RH is authorised
and regulated by the Financial Services Authority. Our FSA Register number is 468411.
Our permitted business is advising on and arranging mortgages and non-investment
insurance business.
You can check this on the FSA's Register by visiting the FSA's website
www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
7. What to do if you have a complaint
If you wish to register a complaint, please contact us:
...in writing Write to: The Mortgage Advice Shop Ltd, Complaints Department, 164
Station Road, Harrow, Middx, HA1 2RH
...by phone Telephone: 02088633300
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service.
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we
cannot meet our obligations. This depends on the type of business and the circumstances
of the claim.
Insurance
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the
remainder of the claim, without upper limit.
Mortgages
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the
next £20,000 so the maximum compensation is £48,000.
Further information about compensation scheme arrangements is available from the
FSCS.